Business Continuity & Resilience

Availability is not only an infrastructure question. It includes people, suppliers, credentials, data, support, contracts and recovery decisions.

Our resilience design

Document critical services and dependencies.
Define recovery objectives per product rather than pretending every system has the same criticality.
Test backup restoration, not merely backup creation.
Separate privileged access from ordinary user access.
Maintain incident ownership and escalation paths.
Design supplier failure and exit scenarios before they become emergencies.
Preserve customer communication routes during outages.
Record lessons from incidents and failed tests.

We will not publish a service-level or uptime percentage until the underlying product, measurement method and contractual scope actually exist.