Support & Complaints

Support is part of the product, not a cost centre to hide after purchase.

Our support design

  • Self-service for routine actions
  • Clear human escalation for cases that automation cannot safely resolve
  • Identity and authorization checks before consequential account changes
  • Incident classification and ownership
  • Complaint tracking and written outcomes
  • Accessible communication routes
  • Documented handoff to regulated or wholesale partners where responsibility sits outside our own systems

QUARK rule

A model can help summarize, route and explain. It does not silently become the person making the complaint, the operator with account authority, or the final decision-maker where human review is required.

A dedicated support and complaints intake form is available on this website. Because commercial sales are not open yet, the current route primarily handles website, product-information and pre-commercial inquiries.

Support / Complaint

Support or complaint intake

Tell us what you need. Your message enters a human-reviewed contact workflow.

Privacy: send only what is necessary. Never submit passwords, payment-card details, authentication secrets or confidential third-party material through this form.